Support

Need help with the Pulse Nutrition app? Reach out to our team via the support email address provided in the footer of this page. We respond on business days.

To help us assist you faster, please include the following in your message:

• The email address associated with your account;
• Your mobile device model and operating system version (iOS or Android);
• What you were doing when the issue occurred—and, if possible, a screenshot.

Frequently asked questions

I forgot my password

On the login screen, tap Forgot password and enter your account email. You will receive a link to create a new password; please open this link on the same mobile device where the app is installed.

My meal plan or workout doesn't show up

Meal plans and workouts are created by the Pulse Nutrition professionals who are working with you. If you find that these sections are empty, please contact your nutritionist or trainer, or reach out to our support team.

I don't get reminders

Reminders for workouts, meals, and weekly check-ins can be configured under Profile → Notifications. These also depend on your device's system-level notification permissions. Please ensure that notifications for Pulse Nutrition are enabled in your phone's settings.

How do I delete my account?

In the app, go to Profile → Account & Privacy → Delete my account. Details regarding what data is removed can be found on the Account Deletion page, accessible via the menu above.

How is my data handled?

Please refer to our Privacy Policy, which can be accessed via the menu above.

Important notice

Pulse Nutrition is designed to support the guidance provided by your nutrition and training team; it is not a substitute for a medical evaluation. If you experience pain, discomfort, or any other symptoms during a workout, stop the activity immediately and seek professional medical attention.