Account Deletion

This page explains how to request the deletion of your Pulse Nutrition account and what happens to your data following such a request.

How to delete your account in the app

The recommended method is to delete your account directly through the app, without needing to contact support:

Go to Profile
Access Account and privacy
Select Delete my account
Review the information provided, confirm using your current password, and complete the deletion process.

Deletion is immediate and cannot be undone. Once completed, the app will end your session and return you to the login screen.

Request by email

If you no longer have access to the app or are unable to complete the deletion process through it, you may request account closure by emailing the support address provided on this page.

Please include the following in your message:

The email address associated with the account;
Confirmation that you wish to permanently delete the account;
Any additional information that may help identify your account, if requested by the support team.

The typical turnaround time for email requests is up to 15 business days, subject to identity verification and security checks.

What is deleted

Upon confirmation of the deletion, we will proceed to remove the account and any personal data linked to your profile, including, but not limited to:

Registration details and access credentials;
Records of workouts, nutrition, and body measurements;
Plans, goals, and history associated with the account;
Session tokens and other active authentication credentials.

Certain records may be retained in an anonymized or aggregated format when necessary for statistical purposes, legal compliance, or fraud prevention, always in accordance with applicable law.

Rotating backups

Even after an account has been deleted from the operational database, backup copies (rolling backups) may retain data for a limited period, until they are overwritten as part of the standard technical retention cycle.

These backups are used exclusively for operational continuity and disaster recovery; they are not intended for the commercial reactivation of a deleted account.

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